At Winter Leather Jackets, customer satisfaction is our priority. We strive to provide a smooth and hassle-free shopping experience. Our Return & Refund Policy is designed to ensure transparency, fairness, and convenience for all customers.
Please read the following policy carefully before requesting a return, refund, or exchange.
Return Policy
We offer a 30-day return, refund, and exchange policy for eligible products. If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.
Eligibility for Returns
Returns are accepted under the following conditions:
You received an incorrect, damaged, or defective product
The product has a design issue or does not match the description
The item is unused and in original condition with all tags attached
Non-Returnable Items
The following items are not eligible for return:
Customized or made-to-order jackets
Products with removed tags
Worn, washed, altered, or damaged items
Size-related returns, as size charts are clearly mentioned on every product page
We strongly recommend reviewing the size chart carefully before placing your order.
Return Terms & Conditions
To qualify for a return:
The return request must be submitted within 30 days of delivery
The item must be unworn, unused, and unwashed
Original tags and packaging must remain intact
Customers are responsible for return shipping costs
A 20% restocking fee applies to all returned items
Customers must use a trackable courier service for returns
The tracking number must be shared with our support team
Returns must be shipped to the warehouse address provided by our customer support team
Returns that do not meet these conditions may not be accepted or processed.
Exchange Policy
If you receive the wrong color, wrong item, or a defective product, you may request an exchange.
To request an exchange, please email our support team with:
Your order number
A clear explanation of the issue
Product images showing the problem
Exchange Terms
The product must be in original condition with tags attached
Customers are responsible for return shipping charges
Customized items are not eligible for exchange
Once received, our inspection team will review the product
Approved exchanges are processed within 15 business days after receiving the returned item
Refund Policy
Customers may request a refund if:
The item received is defective or damaged
The wrong product was delivered
The item does not match the product description
Refund Terms & Conditions
Refund requests must be made within 30 days of delivery
Refunds are issued through the original payment method
Processing time for refunds is approximately 3 business days
Depending on your bank, the refunded amount may appear within 5–14 business days
Customers are responsible for return shipping costs
Refunds will not be approved if the returned product is not in its original condition
Order Cancellation Policy
Customers may cancel orders under the following conditions:
Orders canceled within 24 hours of purchase are eligible for a full refund
Orders canceled after 24 hours but before shipment will incur a 30% deduction
Orders canceled within 3 days of shipment will incur a 50% deduction
Once the order has been dispatched, cancellation is no longer possible
Refunds for canceled orders are processed within 3 business days and may take 5–14 banking days to appear in your account.
Return & Exchange Process
To initiate a return, exchange, or refund request:
Contact our support team via email
Include your order number, issue details, and product images
Our customer support team will respond within 24 hours with return instructions
Ship the product using a trackable courier service
Share the tracking number with our support team
Once received, our inspection team will verify the product condition
If approved, your refund or exchange process will begin
Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact our customer support team.
